Quote:
Originally Posted by 247mg
Only way to stop chargeback to do proper post transaction analysis as soon as you got notification of new signup. better refund to avoid any fee. I don't believe on chargeback companies to reduce chargebacks.
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Yup. I monitor every sign up. Between my processors scrub and my own eyes we haven't had a chargeback in three months and we do about 15 new sales a day on average.
Here is what I do.
If I see a strange sign up for what ever reason I will change their password by a digit. Then wait for them to contact me because the pass dont work. If they don't there is a good chance it's fraud. I send an email then refund if no response.
In more obvious situations I outright send them an email letting them know we take their security seriously and would like them to contact our processor for validation. If no response, we refund.
Now that we are with CCBill as a primary and Zombaio as a secondary and my eyes as tertiary, pretty sure charge backs will be at a minimum. So far so good.