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Old 03-11-2014, 11:04 AM  
chaze
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Join Date: Aug 2002
Posts: 9,752
We are very sorry for the issue.

Your account is overloading, we had to stop it to stabilize the server. It was activated this morning again.

It clearly says in our TOS that if the site is overloading to the level that it will slow down the server, we will have to stop it long enough for the server to stabilize. This has happened to less than 1% of our customers over the last 13 years of hosting.

We are very sorry, but the issue here is with your site not the quality of DWHS.

We are happy to refund your payment difference, so you can find new hosting. Your site needs much more than the basic plan you are on and it will have the same issue if you do not fix the site or get a plan that can handle the high load.

The load levels you where using for this issue would require a basic dedicated server or at least your own CPU.

Once again we are sorry for the issue.
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