Quote:
Originally Posted by Barry-xlovecam
That is called "friendly fraud" if its the case of unauthorized credit card use orbuyer's remorse.
You said it was mainstream. If there were physical goods shipped and received then you have real fraud. If it was a subscription or digitally transmitted goods you are probably shit-out-of-luck.
If you use 3ds (verified by VISA or Mastercard secure) you can transfer the liability for chargebacks to the credit card associations but you will wash out or lose a lot of otherwise legitimate sales.
Because the card issuer is the final arbitrator the process is biased in the card holder's favor and you will eat the loss in most cases.
In all fairness, friendly fraud should not be reflected in your chargeback ratio -- but it is.
http://www.ecommercetimes.com/story/70630.html
You are not the only one with the problem.
This most commonly occurs with the banks in the USA. |
Spain mastercard. And these 3 are adult. But I have 2 CVV2 matches because the dumb fuck purchased twice in 1 month, with the same IP. The third was rebill after trial so no CVV2 match on that one.
This would fall under friendly fraud. I get chargebacks with everything... just happens. Just in cases like these with iron clad support to suggest the person charging back in fact did make the purchases. If ISP would fork over the customer information for that IP in alleged fraud cases... would go a long way.
I have never been concerned with the amount of chargebacks on any of my MID's... just would like to win all chargeback cases.
If someone claims fraud, closes their account, and VISA and Mastercard steal the money from the merchant... I think a little due diligence on the *BANKS* side should be done. Unfortunately, the credit card holder is assumed in the right.