Quote:
Originally Posted by dgraves
We came up with a solution that might help. We're going to create an exact "test" copy of each site using their templates as a troubleshooting tool.
They don't provide phone support and their ticket system is a pain in the ass. You can't just create a profile and submit the issue, you have to fill in a bunch of standard info each and every time like you're a new customer which seems ironic for a software company.
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I kinda sorta agree with you there. Ticket systems are used for tracking purposes of course and might also be used in case of conflict or disagreement. We try to get our own customers to use our internal forum for support issues but they always call, or email, or Skype, because of course everyone wants an answer "now" and like me, hates waiting. Oh well. Elevated X is still a good product. And I think they announced a new cheaper version too. Maybe give them another shot.