Originally Posted by AJHall

I don't recall many times in 8 years where of the hundreds of Elevated X users we've provided services for, someone has said the software is buggy.

I take complaints like this extremely seriously and just spent some time looking into your account.

1) Your last ticket was April 11th. Submitted at 10:50am, received a reply at 11:19. The one prior to that shows posts from you replied to within 15 minutes, another you sent at 10:20pm (when we were closed) that was responded to at 5:30am (also when we were closed). Jan 16th, 1:24pm, received a reply at 1:34pm, replied again at 1:50pm and received a reply from my staff at 2:10pm. On Oct 1st I see one where over a dozen ticket exchanges, the longest you waited was 4 minutes for a reply from my staff. The only times you waited for a reply were for tickets you submitted late at night, which were replied to the next morning.

Overall, the level of support response you've gotten looks pretty good to me.


AJ