View Single Post
Old 04-26-2014, 02:17 PM  
EddyTheDog
Just Doing My Own Thing
 
EddyTheDog's Avatar
 
Industry Role:
Join Date: Jan 2011
Location: London, Spain, New Zealand, GFY - Not Croydon...
Posts: 25,040
Quote:
Originally Posted by AJHall View Post
I don't recall many times in 8 years where of the hundreds of Elevated X users we've provided services for, someone has said the software is buggy.

I take complaints like this extremely seriously and just spent some time looking into your account.

1) Your last ticket was April 11th. Submitted at 10:50am, received a reply at 11:19. The one prior to that shows posts from you replied to within 15 minutes, another you sent at 10:20pm (when we were closed) that was responded to at 5:30am (also when we were closed). Jan 16th, 1:24pm, received a reply at 1:34pm, replied again at 1:50pm and received a reply from my staff at 2:10pm. On Oct 1st I see one where over a dozen ticket exchanges, the longest you waited was 4 minutes for a reply from my staff. The only times you waited for a reply were for tickets you submitted late at night, which were replied to the next morning.

Overall, the level of support response you've gotten looks pretty good to me.


AJ
From the OP it sounds like his problem was about overall support for installs not on your templates - Not about the speed of responses...
EddyTheDog is offline   Share thread on Digg Share thread on Twitter Share thread on Reddit Share thread on Facebook Reply With Quote