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I pay someone a monthly fee to handle the technical issues so he takes care of the EX tickets and I'm pretty sure he deals with AJ directly on some issues.
When I said "buggy" I mean features stop working without anything being changed. I have to hear about it from Members and when I inquire about it no one has any clue what's causing the problem.
I can deal with the technical problems because that's part of operating any site. The thorn in my side is when we finally resolve the problem and a week later the same thing happens and once again no one knows why.
Mojo says everything looks good with the servers and to contact EX for support. EX says they don't support custom templates. So now I'm forced to create duplicates of my sites using their templates just to troubleshoot.
When EX is working it works well but I don't have the patience to deal with the exact same issues over and over again. It's frustrating for my Members as well. I was using WP for years and it worked well so they are always asking me to switch back. I wanted to use the EX video transcoder and manage my sites from one location so EX seemed like the best option.
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