Quote:
Originally Posted by dgraves
This is part of the problem. I pay people to take care of this stuff and things aren't getting done. I tried getting his number several times but the people I was working with wanted to take care of things because that's what I'm paying them to do. I'm being told that EX doesn't support custom templates. If that's not the case then I stand corrected and I apologize to AJ and his team.
AJ pays people to take care of issues like this for him and I pay people to take care of issues like this for me. I'm sure he has better things to do. It's extremely frustrating when things have to escalate to this before something gets done.
|
Things NEVER have to escalate - EVER.
Usually what happens in these cases is that a customer waits to contact me directly until they've been back and forth with my techs, their host, their designers/developers, is pissed off, not even be sure who to be mad at and is ready to raise hell. Had I been contacted weeks or months prior, it's likely that the problem never would have become a big deal in the first place. I always wish people would contact me sooner and I always regret not having the chance to help them before they're so frustrated.
FYI - My direct 800 line has been at the top of our web site and in every email sig including all outgoing invoices for several years. All you had to do to "get my number" was go to
www.elevatedx.com and look at the header. A GFY search for Elevated X will also return lots of threads with the number listed. Certainly not something that's been kept a secret.
I removed the # from the site/emails 2 weeks ago when we announced the $89 basic CMS offer due to the impossibility of me handling the volume of inquiry calls for that myself.
Email is good too. When someone asks to schedule a call I usually reply the same day and offer up a list of times I'm free for a call. This goes for ANY Elevated X customer.
My direct line is 800-690-9277 ext 1 - If I don't pick up, leave me a voicemail.
AJ