Quote:
Originally Posted by JuicyBunny
We are sometimes paid early. if late only due to bank holidays. Support for us has not been an issue. We normally get an issue resolved within 24 hours. and sometimes Zombaio fixes the issue and then replies, saving us the hassle.
I see fake nicks and some people known to create drama when it is not needed as the complainers here. I do not see Zombaio responding here, the same way ccbill and other billers do not usually jump into such threads. If you have an issue its called support tickets and a calm and professional ticket from YOU. I can just imagine some of the tickets that get generated by the complainers.  |
We used to get paid early. They would miss a payout or two, then we'd get them both plus another one for the next settlement date. Now we're about 5 payments behind. We're getting paid out from settlement dates originating in February.
They're obviously having problems as this is being corroborated by a slew of their clients here. The issue of late payments is not resolved until they catch up on all their late payments. Paying us weekly for payouts settled months ago is not paying on time or even early. Until they send us the 4 -5 payments they owe use, then pay on time, they're late.
The concern is't the late payouts as much as why they're late, if they'll be late in the future and if they'll even pay out. It's a valid concern. They've made no public announcements in regards to their late payouts.
When they moved to a new datacenter we all got an email notification that their new IP's need to be whitelisted by our servers. Tell me, why can't they email everyone and tell them what the problem with payouts is? Seems like that would be more efficient and responsible than relying on GFY hate-threads and irate customer support tickets on an individual basis.
I'm not here to hate Zombaio. I think I speak for everyone when I say I hope they resolve their issues so people can continue to work with them. As of now, they've left a sour taste in our mouths.