Whatever the solution, let's be sure to figure it out! We are all human and anyone, us included, is capable of making mistakes or an oversight. ElevatedX is a solid product and a user experience like this is uncommon. Everyone will approach the issue with humility and I'm sure it will be sorted out.
All my best,
Brad
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President at MojoHost | brad at mojohost dot com | Skype MojoHostBrad
71 industry awards for hosting and professional excellence since 1999
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