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AJ and I are meeting today to discuss the issues and I'm sure we can figure them out.
Your team has been great Brad and they have been working hard to help with the growing pains. Everyone involved with my sites are at the top of their game.
If custom templates were supported when I had switched over the EX then I wouldn't have considered looking for an alternative. I'm sure many sites use their templates but I bet a good percentage like me use customs to create a unique look. I spent a lot of time and money making the switch and I will continue to use EX providing the support is there in the future.
I don't know if they changed their policies recently but I was originally told in a support ticket on August 20, 2013 "Sorry, but we don't provide custom template support". For software that costs $300/month, there should be support regardless of the templates being used.
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