Quote:
Originally Posted by dgraves
I don't know if they changed their policies recently but I was originally told in a support ticket on August 20, 2013 "Sorry, but we don't provide custom template support". For software that costs $300/month, there should be support regardless of the templates being used.
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Elevated X does not provide support for troubleshooting a design or coding that someone else sold you. This is not a new policy for us and has been our practice for years.
We are a CMS vendor. If there's a problem with the product WE sold you, our support will cover any and all fixes including bug fixes and has always done so FREE of charge. When a customer of ours chooses to hire another vendor for design or development work it's the responsibility of the hired party to support the product or service they sold you.
We do our best to limit design referral sources to those who have proven competent and capable of supporting their work and taking care of their customers when they sell them design or coding services.
AJ