Quote:
Originally Posted by NALEM
Candid Hotties ... my colleagues and I are based in different countries, and travel frequently.
A change in the country IP address, moving larger amounts of money between each other, receiving funds into one Paypal account and quickly moving it out of the same account ... all can trigger a hold.
Ironically its happens at the worst possible times. While I am not happy about the timing of their verifications or request for additional information, in the end, they are protecting us.
Certain countries like Romania are on a gray list of sorts. They keep an extra eye on the transactions. As long as you have on file your passport, company documents verifying your address and your mobile phone number, it makes things easier.
Always call the local customer service number. The first representative may tell you exactly what you need to do. Comply and call them back immediately. They may tell you they need X days to do X things. Ignore this. Tell them you give them 1 business day. If the problem was not resolved in 1 day, call again and immediately escalate it to their Supervisor. If that Supervisor doesn't release the funds during the call, respectfully demand to speak to that persons Manager. During the entire process make sure to let them know you are taking good notes(wait time/hold in que, name, title/position, time of call, what was promised).
If the Manager doesn't solve your problem during the call, then its time you call the US based Paypal. While they don't have authority to override EU based transactions, the US Managers can call the EU support center and demand action.
Good luck!
|
Hey NALEM, thanks for the good advices.
About the money transactions: i am doing withdraws around 750 -1000 / month from paypal to my creditcard.
I am doing this on a monthly basis for about 2 years or more. No issues were with this till 2 weeks ago.
I have been speaking on the phone with EU based paypal representative and asked if there is something wrong with my account, or if they need me to provide more documentation ( even thou i provided all the required documents ( company documents, address, passport/id , bank account...everything that they required)
I am planning to call them again tomorrow on their working hours and ask again about this situation. I understand that they do random verify procedures but...twice in a row on the same account? ..it seems a bit too much if you ask me.
I know they try to protect the customers, especially after all the shit that hapenned with ebay database beeing hacked.
On the other hand...i have a business to run and since two weeks ago i had all things in order, all things that were attached to paypal payments were scheduled like clockwork ( same day withdraw approved, 48 hours money on my bank / credit card)
Now with all this nonsense...my business is pretty much fucked up a bit.
Anyways, thanks for the great advices