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The key here is swipe vs. online orders where you do not see the card. In years of swipe business I NEVER had a chargeback. In online ordering we see them at least monthly.
I have said before that all online merchants have a problem with chargbacks. When we actually receive documentation of a chargeback we are usually in the comany of Ibill, CCbill as well as Amazon, OfficeMax etc.
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