I have 2 Redpass loads that have not went through to the card.
This is the last thing I have heard from them back on July 3rd even though I write on the ticket everyday:
"Jesper | 2014-07-03 00:34:00 (GMT Time)
Dear Robbie,
I do apologize. It should be cleared on your card by tomorrow.
Best Regards,
JEsper"
I'm pretty sure that they aren't even bothering to pretend to do support over there anymore.