Dial 202,
press 0, this is not an option,
press 0, this is not an option,
press 0, this is not an option, we're passing you through to some one that can help.(10seconds call connection)
I'd like a new samsung s5 upgrade please.
OK, hold on a moment please........ ( 10 seconds later)
Hello, I hear you would like an upgrade, yes, we have got one in & can send it straight away.
(confirm address & instructions for sending)
Thank you
Done 5min
