Verotel customers often have different staff members performing different tasks in their Control Center: e.g. one person is managing website setup, another is looking after the sales. Also, often there are freelancers who work on various Verotel order pages or FlexPay integration for various Verotel customers.
With the introduction of Authorized Agents and roles it is now possible to provide these users with their own credentials and restrict their access only to those areas of the system they need them to have access to.
For more information or to see how to implement this feature, please read:
http://blog.verotel.com/authorized-agents/