Quote:
Originally Posted by Payza
I was not here when AlertPay made the decision to stop supporting high risk businesses, but from what I have been told notices were indeed sent when this policy change occurred. If any funds were held, they were held for the normal period to ensure that any potential reversals could be covered. Once that hold period expired, all funds were released.
I do not doubt that anyone that continued to use AlertPay for processing after their industry was no longer supported may have faced consequences, but I was told that our team was very fair in providing leeway for merchants that may have missed the notice and that no merchants faced additional fines.
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Absolutely wrong.
No notices were ever sent. When the account was frozen, I was told that they had indicated the change on their website in notices section or whatever. Not the way to run business.
I never stayed with them and simply refunded all the clients.