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Originally Posted by RegUser
Absolutely wrong.
No notices were ever sent. When the account was frozen, I was told that they had indicated the change on their website in notices section or whatever. Not the way to run business.
I never stayed with them and simply refunded all the clients.
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So after further digging, I've been able to track down the emails sent by AlertPay in August 2011 when High Risk Credit Card Processing was removed. There were a few different versions based on industry but merchants in the "Mature Audiences" business category would have received this message:
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Hello XXXXX XXXXX,
I am contacting you on behalf of AlertPay.
We would like to start by thanking you for using AlertPay as your payment processor of choice. This notice is to inform you that due to changes with our banking and credit card partners, we will no longer be able to provide credit card payment processing services for your AlertPay account. Please know that this change is not specific to your account but is a change that pertains to your industry as a whole. Unfortunately, for reasons beyond our control this change must be implemented immediately. Please note that your account will remain active and there are no limitations pertaining to access of your account. We are currently working to resolve this issue and we will notify you as soon as credit card payment options are available again. If you have any questions or concerns you may contact [email protected].
If you currently are not processing credit card payments, please ignore this notice.
We sincerely apologize for the inconvenience.
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