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Is Ruth still working there?
Got no answers since 1 week on skype and 3 weeks at her mailaddy.
This is ticket number 5 within one month... #263534, copy/paste stuff comes back, it's not that they look in the "problem", who is none.
I'm with paxum right after the epass debacle, got a card to the same adress 2 years ago, just made it here by pure luck the 2nd time as I needed to pay$95,they don't put the full adress, snip parts, who can be confusing.
Not to mention they printed my name wrong at the card, a missing "e" in the middle of the last name, so much to "verifying everything".
Good Luck in your card adventures;-)
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