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I dropped Zombaio from my cascade in February 2014 because they were consistently a month or more late on payouts 3 months in a row. I could see the writing on the wall that this was not going to get better. But, I let our rebills continue and they have paid us out about a month late since February. Our rebills were dropping off each month by 50% anyway, so the amount they were going to owe us could only grow by so much.
Every month I contemplate the benefit of canceling all the rebills and redirecting them to my other biller. My conclusion is that I would rather have a chance of collecting on these rebills than, loosing 90% of them in the process of canceling them. So, I've knowingly taken on the risk they may not payout on time, if at all.
I've managed my business finances as if they are not going pay us at all and if they do, well we have a little more money that month. As I said, we were receiving payouts every month, a month late but a payout were coming. However, in the August payout that would typically show up (a month late) in September got pushed to early October and then nothing else in October. So we are now 2 months behind. They are saying that old payouts will start going out sometime later this month and new payouts will be on time from now on. The old payouts total over $4000 at this point and we are still rebilling about $1000 a month.
I have two issues with their strategy. One, they are just borrowing from Peter to pay Paul and we all know how that ends. Two, they are requiring clients to make them primary biller or they are going to increase your rate and if you don't send them new sales in a given month they will make you inactive. I've been patient with them for almost 2 years and this is how they try to regain my business. By threatening me?
For me, if they don't make this months payout on-time and at least one old payout during the month of November, I will be forced to pull the plug.
So, it's too early to tell if the NEW Zombio is looking good or not. You're a little premature in giving them the green light. Just my 2 cents.
Tom
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