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Originally Posted by BlackCrayon
I'm guessing privacy probably has to be turned off to transfer. I've read about people not getting auth codes when privacy was on. their new system seems to be very slow in updating so perhaps could take 24 hours before a domain shows as renewed in the control panel. i tried to get them to allow me to transfer after a couple of domains expired but they wouldn't budge, i eventually gave up and renewed them but i won't be making that mistake again and make sure to keep an eye on whats expiring so i can be sure to transfer them out though its probably a better idea to just get everything out of there asap.
they are a piece of crap for sure and seem to be full of holes as people are having more and more valuable domains stolen from them. i've wasted hours and hours with their bullshit, waiting on hold, etc. i've never had problems with any registrar like i did with moniker since their 'upgrade'. submit a complaint to icann, maybe they'll lose their accreditation if enough people complain.
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I get the auth codes right away and they initially told me it works with privacy on because they supposedly forward the auth emails when the new registrar send them. That's obviously a flat out lie though.
Like I previously mentioned, their system has updated and shows the domain is current an expires a year from today but I still can't change the admin contact for the new registrar to verify and resend the authorization to.
I've never filed a complaint with icann but now that you mention it, I should at least look into that option.