Quote:
Originally posted by Ludedude
Riiiiiiiiiight  That's why no other processors went down over the weekend due to a Visa emergency. That's why the other processores go down for days on end...whoops, nope they don't, only iBill does that every 2 months or so. Only iBill loses 35% of my rebills in one day in November...and never manages to get them back. Only iBill is completely uncommunicative to it's own customers, letting them wonder if "this is the big one" or not. Only iBill has reps that don't answer the phone or return calls. Only iBill does drive-by "everything is OK" spams on the board but doesn't answer anyones questions after that.
I'm glad you want to support the companies that support the industry, unfortunately iBill isn't one of those companies. It's a fucking dinosaur that's owned by a company that has admitted they really don't want to be in the adult industry. I'll support the companies that support us; too bad iBill isn't even close to being in that group these days. I just hope that my rebills keep being paid but I'm not counting on it.
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1) iBill has a masssive turnover, and every time they do an upgrade, the sales continue to roll on, even though the CMI is down. Whats wrong with that?
2) iBill's system was written long ago (in internet years), and as such needs a complete re-write one day. But to do that is going to take a mammoth effort, which is why the previous owners dumped that problem on the VERY new owners
3) Where has iBill (via Intercept) said that they do not want to support our industry? I know for a fact they are still accepting new webmasters each and every day.
4) iBill is part of a publically listed company, and like other publically listed companies, they have a policy against staff making all sorts of comments and alike in public forums for both legal and market sensitive reasons.
IMO - iBill is different from the other IPSP's as they have a monster warchest of cash called Intercept behind them.
and IMO - If you dont want to use iBill, then dont. I am sure the 80/20 rule applies here as well.
And FYI - the 80/20 rule is:
80% of your customers are worth keeping
20% of your customers are dickheads (and probably the ones who blast you to death on these boards).
Here endeth the lesson grasshopper