Quote:
Originally posted by HardProfits
1) iBill has a masssive turnover, and every time they do an upgrade, the sales continue to roll on, even though the CMI is down. Whats wrong with that?
2) iBill's system was written long ago (in internet years), and as such needs a complete re-write one day. But to do that is going to take a mammoth effort, which is why the previous owners dumped that problem on the VERY new owners
3) Where has iBill (via Intercept) said that they do not want to support our industry? I know for a fact they are still accepting new webmasters each and every day.
4) iBill is part of a publically listed company, and like other publically listed companies, they have a policy against staff making all sorts of comments and alike in public forums for both legal and market sensitive reasons.
IMO - iBill is different from the other IPSP's as they have a monster warchest of cash called Intercept behind them.
and IMO - If you dont want to use iBill, then dont. I am sure the 80/20 rule applies here as well.
And FYI - the 80/20 rule is:
80% of your customers are worth keeping
20% of your customers are dickheads (and probably the ones who blast you to death on these boards).
Here endeth the lesson grasshopper
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Lessons are based in fact not wishful thinking.
Facts regarding iBill's desire to leave adult: "InterCept, which now says it's trying to "focus our sales effort on mainstream businesses." Plaintiffs lawyers are circling with the predictable shareholder lawsuits, many complaining of "material misrepresentations" and "false assurances" made by InterCept about iBill's dependence on porn (a press release at the time of the acquisition benignly referred to iBill's clientele as "Web merchants," while management claimed that adult sites represented less than 10% of iBill's transactions). " From
http://www.forbes.com/home/2003/05/0..._0501porn.html
Facts regarding Intercepts "war chest": "InterCept(IBill) Shares Sink 49% as Company Cuts 2002 Forecast" From
http://biz.yahoo.com/djus/030109/1624000702_1.html
Yep, iBill's system is a dinosaur from a technology standpoint; even more reason to try to support it better or be more communicative about the problems being encountered. Communications goes a long way towards having satisfied customers. Of course having guys like you prattle on by reading the company line has an effect too but I'll let you figure out if the 80% think that is a good thing.
Wax on, wax off Daniel-san.