Originally Posted by AdultKing

Based upon the one and only time I have called them, the phone support sounded like a half asleep thick accented Eastern European.

You could ask Ruth or Chris where the phone support is located but I doubt they will provide you with an answer.

In my experience the only people who can help you are Ruth and Chris. Unlike most professional peer to peer payment processors Paxum do not seem to have a proper organisational structure of any substance behind them - or if they do it's well hidden.