Quote:
Originally Posted by **********
So simple. Email your client, thank him for his business, and ask him why he chose to cancel. Invite him back for a free month if he can give you some advice on how to keep him around longer. You will gain a ton more information this way.
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This would be of no use. They cancell right after they join, the only reason they cancell right away is so they don't forget it and get hit with the rebill.