Quote:
Originally Posted by AlexFS
Guys,
Looking for some tips on how to fight chargebacks effectively.
Getting started on the first cases:
# Example case - Customer claims his purchase is fraudulent whilst having logged in to the members area on multiple occasions downloading over 6300mb of content. The IP address is an exact match to his geographical location. The customer never contacted the customer support to resolve the case and went straight for a chargeback.
Think have a pretty good case against the member, anyone got any tips?
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Quote:
Originally Posted by AlexFS
The chargeback has already gone through, now have 14 days to dispute it.
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^^exactly. definitely dispute it with your bank. I experienced the same thing recently, my site received a cb that was clearly a case of friendly fraud. In providing proof of my dispute I sent in the transaction details that demonstrated that he used a correct name and address, and I also took a screencap of a google search of his email address, which just happened to match the name and address used in the booking. his IP also matched up with the address. asshole.
the bank and the cc company sided with me though, and the cb was reversed.