Quote:
Originally Posted by AlexFS
Guys,
Looking for some tips on how to fight chargebacks effectively.
Getting started on the first cases:
# Example case - Customer claims his purchase is fraudulent whilst having logged in to the members area on multiple occasions downloading over 6300mb of content. The IP address is an exact match to his geographical location. The customer never contacted the customer support to resolve the case and went straight for a chargeback.
Think have a pretty good case against the member, anyone got any tips?
PS: Feel free to spam any chargeback related services. Would like to know more about them.
Thanks in advance  |
Dear Alex FS
Please know that I am not an attorney, but am employed by a company which focuses on recovering monies for the merchants after the chargeback dispute has been lost.
The most important step you should take, is to file the dispute with the bank and provide as much evidence as you can. During this time consider sending the consumer a well written letter by post. Demand that they withdraw the chargeback claim, or else you will exercise your right to file a theft/fraud report with police local to him/her, and provide the police the evidence you have. You can explain that these steps are being taken, as part of your intent to file a complaint in court and/or have a debt collector recover the funds plus costs.
If you are interested in a professional service to step in, then consider registering with us. There are no upfront costs. Everything is managed on a No Recovery - No Fee business model.
I hope the little bit of advice helps you.
Sabrina F.