Quote:
Originally Posted by Bladewire
You deal in high risk digital goods. Send all documentation in an easy to read condensed format. You can also directly contact the consumer in a professional non threatening way. Consumers who CB to often do get blacklisted.
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Some good advice from Bladewire. Remember to be professional but also firm with your intentions, if the consumer does not give you any other choice but to " ________".
Quote:
Originally Posted by Sly
I can put you in touch with a service that specializes in this.
I'll be around all day tomorrow. Feel free to ICQ me or email me your Skype and I'll be in touch.
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Dear Sly, may I ask which company are you recommending?
Quote:
Originally Posted by JesseQuinn
^^exactly. definitely dispute it with your bank. I experienced the same thing recently, my site received a cb that was clearly a case of friendly fraud. In providing proof of my dispute I sent in the transaction details that demonstrated that he used a correct name and address, and I also took a screencap of a google search of his email address, which just happened to match the name and address used in the booking. his IP also matched up with the address. asshole.
the bank and the cc company sided with me though, and the cb was reversed.
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Again excellent advice from JesseQuinn. Do not be afraid to file the dispute. Just make sure you provide as much details as possible to support your position.
Quote:
Originally Posted by MakeMeGrrrrowl
Contact me when you have a couple charge backs - let me have a crack at them. =)
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Are you suggested a personal visit to the consumer MakeMeGrrrrowl?