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I got the same issue, but with a physical product I purchased from a terrible company in Spain. A pulse watch from Polar that was DOA, returned, and now 3 months later still no refund and Paypal closed the case because they didnt "approve" my proof of returning product.
Trying to re-open the case, but they move slow.
FYI - Never buy anything from this company: trekkinn.com - Online outdoor shop, buy online outdoor clothing & trekking equipment. (they have like 13 other "INN" stores as well. Beware.
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