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Hey Baddog...
I've just setup a box with Rackshack this past week. I've placed 2 support phone calls, 2 trouble tickets and have been in the chat room. I must say...support so far has been top notch. Most of my questions were answered immediately, and trouble tickets were taken care of completely within 1 hour of submission.
Anyone I've talked to about their Rackshack servers raves for the most part.
I'm also in the process of setting up a box with Extremerack, as they offered us a deal that NO ONE could match. They might be worth checking out too. It's run by the same folks that do the Adult Outsourcing program.
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