Hi ohjulien,
Without knowing your username I can't check into it directly, but for all newly issued cards (including replacement cards) we require there to be a valid proof of address on file that is recent from the last 5 months.
From the sounds of your post, that is what we are asking you for; a proof of address in order to be able to process and issue your new card.
If you'd like me to look into it (I assume you might since you used my name in your thread title), please email me -
[email protected] - with your Paxum account username (the email address you use to log in to your account) and I'll be happy to check into it for you.
Thanks,
Ruth
