Originally Posted by Bryan G

So on Tuesday I went to the bank machine to take out $240 via my Paxum card. I could hear the machine trying to give me the money. Then all of a sudden the bank machine went out of order. It said the transaction was cancelled. However, I checked my paxum account and the money was withdrawn!

I called TD bank and they said I had to contact Paxum first. Chris and Paxum have been very helpful so far. However, I don't like the fact I have to pay $40 in order for them to investigate the matter.