Quote:
Originally Posted by Bryan G
So on Tuesday I went to the bank machine to take out $240 via my Paxum card. I could hear the machine trying to give me the money. Then all of a sudden the bank machine went out of order. It said the transaction was cancelled. However, I checked my paxum account and the money was withdrawn!
I called TD bank and they said I had to contact Paxum first. Chris and Paxum have been very helpful so far. However, I don't like the fact I have to pay $40 in order for them to investigate the matter.
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Unfortunately only the issuing bank (TD Bank) can fix the situation, and in order to do so, a chargeback must be filed. Choice bank (our card issuer) charges $40 for all chargeback requests, it is not a Paxum fee.
Quote:
Originally Posted by Sid70
Had a simialr case with Payoneer. Paid zero. Had ALL the $$ returned in 20 days or so.
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Payoneer has received 100s of millions of dollars in venture capital money, which has provided them with the ability to swallow such fees, whereas Paxum has never solicited for venture capital money.
Once the chargeback fee has been accepted by the client, then we can proceed with the chargeback procedure and typically, in situations like this regarding funds lost at the ATM, the funds are returned.