OK - its been a while since I've posted but I keep on seeing the common theme of "Sales are down"
And I thought that I would shed a glimmer of light on one of the reasons you aren't making sales.
Here I am, being all Don Surfer - scratching around some sites looking for a thrill.
I scope out things, decide on a clips4sale studio, and whip out my fully paid off, big assed credit limit, credit card(s).
I know, a web-sites wet dream right there - a brand new whale looking to SPEND.
I could get it free from 'somewhere' on the internet - but as a former producer - I figure I'm going to support the studio so as to encourage them to make some more.
Sounds reasonable and socially conscious - don't you think?
It starts out OK
- surfing their site
- find something I like
- whip out the card(s)
- get the initial purchase
- CC company confirms no extra charges applied (yet)
- All good so far (on the customer experience scale)
- watch the vids I got - and like them
- enthusiastically go to buy more
AAAAND it all goes horribly wrong from there
- denied !!!!!!!
- try another card
- denied !!!!!!!!!!!!!
- wait a day and try again
- denied !!!!!!!!!!!!!
- contact support@clips4sale (email)
- they say "prove I have the card"
- I send what they asked for
- they say "go ahead"
(Mary N has replied to your support request, #999999 with the following response:
Hello don mitchell, (not my real name)
We apologize for the inconvenience. Please try to make your purchase one more time and the order will go through.)
- I tell them exactly the dollar amount of my upcoming purchase
- I re-make my purchase
- works
All is right with the world, right?
oh fuck no
- start to download my paid-for and pre approved order
- downloads start to fail (with the message "YOUR ORDER HAS ALREADY BEEN DOWNLOADED")
WTF?!?!
- then they send me this letter
"Due to your most recent purchases, which have appeared to be unusual..." (I pre cleared them) - DENIED!!!
and
Please return this signed and dated credit card authorization form along with a clear copy of the front and back of your valid, government issued Photo ID (passport or drivers license) showing your signature for verification purposes. Once we have these documents on file, your account will be reviewed.
ROFL - like I'm giving out that kind of info to purchase something from a site that, you know, Sells stuff
anyways - Mary N from support didn't get all pissy at me and refunded the charge (so she says) so I guess that ends that
- paying client wants to pay
- selling site doesn't want to sell
- client spends money elsewhere (if you all are lucky and I don't just say fuck-it, and go get it for free)
DAMN. no wonder people pirate stuff
Don't want to see anymore threads around here titled "Sales are DOWN"
'cause you bring it on yourselves
On a happier note - I am now a free-agent Whale looking to buy
I might just land on YOUR site because of this.
Good Job Clips4Sale
