Quote:
Originally Posted by charlie g
You get an order that is approved by 2checkout and then is later mysteriously cancelled...from a customer with several purchases in the past. I dont get a single email from your billler or you. An email from the biller would have been nice, but an email from you seems like common sense.
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Your order was NEVER approved (if you want I can post the rejection notice here). It was considered as a fraud one by 2checkout fraud team and I have forwarded their email to you. After that you started sending me emails saying that I'm lost a customer because of
my (sic!) billing. You told me you are going to move to TubeAce because 2checkout doesn't accept your payments etc.
I gave you
the toll free phone number of 2checkout. The only thing you were need to do is just to call them. Please understand, that I don't own 2ckechout and I can't affect to their decisions. I can't call them and say: "look this guy is ok, please approve his transaction". This is a 3rd-party company, based in the USA. You pay to them, they pay to me. You don't pay me directly. And there is no reason to threaten me that I'm losing a client etc. Your transaction was cancelled by 2checkout. They believe it's a fraud for some unknown reason, maybe because of your Asian address and the American IP, or maybe your country is in their black list. Anyways there is nothing I can do about it.
P.S. I don't need to monitor the emails from 2checkout. If the transaction was approved, the license will be sent to you automatically. If not, you just won't receive it. I thought that's obvious. Your transaction was considered as a fraud. I have no idea why 2checkout didn't contact you about it (I'm not working there, sorry). As I said above, I have no control over that company. I'm just their client.
You has spent a few days emailing me about it, but you haven't found a few minutes to make a call. Is that my fault? I do reply to about 100 emails a day, and yours were just a waste of my time, because I have no control over the situation between you and 2checkout.