Quote:
Originally Posted by CyberSEO
Your order was NEVER approved (if you want I can post the rejection notice here). It was considered as a fraud one by 2checkout fraud team and I have forwarded their email to you. After that you started sending me emails saying that I'm lost a customer because of my (sic!) billing. You told me you are going to move to TubeAce because 2checkout doesn't accept your payments etc.
I gave you the toll free phone number of 2checkout. The only thing you were need to do is just to call them. Please understand, that I don't own 2ckechout and I can't affect to their decisions. I can't call them and say: "look this guy is ok, please approve his transaction". This is a 3rd-party company, based in the USA. You pay to them, they pay to me. You don't pay me directly. And there is no reason to threaten me that I'm losing a client etc. Your transaction was cancelled by 2checkout. They believe it's a fraud for some unknown reason, maybe because of your Asian address and the American IP, or maybe your country is in their black list. Anyways there is nothing I can do about it.
P.S. I don't need to monitor the emails from 2checkout. If the transaction was approved, the license will be sent to you automatically. If not, you just won't receive it. I thought it's obvious. Your transaction was considered as a fraud. I have no idea why 2checkout didn't contact you about it. As I said above, I have no control over that company. I'm just their client.
You has spent a few days emailing me about it, but you haven't found a few minutes to make a call. Is that my fault? I do reply to about 100 emails a day, and yours were just a waste of my time, because I have no control over the situation between you and 2checkout.
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It was approved... I sent you the "thank you" email for the purchase. I waited until monday to contact you for the script and to ask you for a few fees customs for the main script(that to me is unfinished POS because I need to pay you for feed code that should be standard for the price you charge and where you advertise...but I digress.)
Here is the only email I received from you or 2checkou
[email protected] via 2checkout.com
Jul 11 (2 days ago)
to me
Order Number : 105636809085
CyberSEO ( CyberSEO « #1 professional content curation plugin for WordPress since 2006. )
Contents of your purchase :
Product ID : 25
Vendor Product ID : GALLERY_MAGIC
Product Description : The plugin automatically generates WordPress image gallery from a remote HTML page.
Product Name : Gallery Magic Plugin for WordPress
Quantity : 1
Handling Fee : 0.00
Total : 49.95 ( USD )
Billing Information
charles cg ii
IP: 174.34.166.171 IP Location: Chicago ( United States )
[email protected]
628xxxxx8
rtxxx, xxxx06 bxxxx
xxxxx xxxxx
Indonesia ( IDN )
Thank you for your business.
I waited 2 days for you to send the download link that never came. The reason I am not happy with you, is when I emailed you for the script you just sent me th voided transaction from the biller. A good business person sends an email right away that their was a billing problem. A good business person doesnt respond "not my fault" when the customer says he also wants to buy some extra coding for an inferior product he already purchase. A good business person responds with "let's try an alternative payment method such as paypal". You should have known I was a repeat customer from the email associated with the order.
I realize you are a high flier and dont really need to manage the details of your business. It is more important that you spend your time on GFY than taking care of my small $100-$200 order. You have already gotten a couple hundred bucks off of me on scripts that I feel are not really worth the money. But all the feeds I would have bought for cyberceo and any other mods needed for the gallery script are lost.
The shit that the tube ace guy gets because he is a dick when it comes to customer service will be overlooked by me. I have purchased his tube script and to me, it works much better out of the box than yours. It has templates. It connects with the major players without mods. So in short, I will buy his gallery script. Anytime I am asked, or I have the opportunity, I will give my opinion of your script and your service. There are certain aspects of your script that is superior for sure.
I just emailed you the way I felt for feedback....shit I want my customers to tell me as a normal part of doing business. Anyhow, it's your business, proceed as you wish. I am sure with the windfall of thousands of customers you live quite well in russia, so you do not need me. good luck