Btw just did some more digging. Here's what seems to be the case for us.
- Appears all rebills were double billed, these double billings do not show up in ibill. They are not in the cmi. They've been refunded by ibill and if it weren't for customer emails you'd never know you had a problem.
- We have about 10% of rebills that show up as duplicates in the cmi. These are people that were billed 4 TIMES!!! Each transaction in cmi was double charged so anybody in the cmi twice was quadruple charged.
Best bet is for all ibill clients to call their reps or call the ibill support desk and see if you are affected by this problem. My understanding is that we all are.
We should post John Perry's number here and call him ALL day long and ruin his weekend the way his clowns ruined ours.
Ibill