Originally Posted by RuthB

Hey TeenCat,

I'm sorry you didn't manage to withdraw your funds before your card expired, but don't worry, your funds are not lost!

After you activate your new card, simply open a ticket in the Message Center of your Paxum account and ask for the funds on the expired card to be transferred to your new card. Our support department will then submit a request with the bank to complete the transfer. The bank usually performs the task within a few days, and the funds will become available on your new card.

Thanks,

Ruth