Quote:
Originally posted by shap
Ok, I'm really really pissed.
ALL IBILL CLIENTS NEED TO LOOK OVER YOUR July 14th Charges.
On our account, ibill double and QUADRUPLE charged EVERY ONE OF OUR REBILLS!!!!!! Nice going. Way to bring on the chargebacks and pissed off clients. We've been patient but this is the end  IBILL!
Any of you other guys seem the same thing? Quiet, this happen to you?
What a way to start my Saturday. 100s of members to email, cancel, refund both charges, and hope they rejoin. No way I'm going to risk a chargeback for ibills sorry lame excuse of a processing. Hey John Perry and gang at Ibill 
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Gday Shap
Again - I just looked over all my stats for the 14th, and havent seen a double entry anywhere. So it doesnt look like a system wide fault.
This has actually happended to me once before with another processor.
It was a mea pain in the butt, but I sent all the affected customers an email explaining what had happened, and what I was going to do about it.
I also gave them some freebies to keep them happy, and even offered to call them personally if they needed more information
I hope my thoughts are of help