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I'd try live chat again, the quality of their peeps is mixed so you might get a more helpful rep this go around. their email support isn't ideal, you could die of old age before you solve any problems that way
it's a shame Nissim isn't around, he was fucking bomb at actually getting ish done. he hasn't been around in over a year though, at least on this forum as well as another one where he used to handle support issues. thinking he might have left the company or assigned to a new role?
anyway, good luck. def try live chat again
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