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Old 08-13-2015, 03:30 PM  
robwod
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Join Date: Nov 2005
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Quote:
Originally Posted by TheSquealer View Post
That said... Mojo Host and NatNet are the only two hosts that i've used for years, where I could literally say nothing bad about how they run their business or their support.
To take things one step further, if we went with fully managed hosting, and there's a strong likelihood we will in the future, the ONLY one I would even consider right now is Natnet -- and for one very good reason.

Every other adult host, including several mentioned in this thread, I have dealt with at some point for various clients has subjected me to junior level techs as first responders that give you the run around with stupid questions until you finally get escalated to a real tech supper person. The ONLY one that never subjected me to what seemed like inadequate junior tech support before you actually get someone that knows wtf they are doing is NatNet. At NatNet, the very first person you get is more than qualified to field the request and deal with it without needing to escalate it and ultiamtely, play ticket tag with you. Add the speed factor into getting an issue resolved, NatNet is the only choice I'd even consider these days.

Like my grandfather told me decades ago -- prices can attract the customer and convince the to give you a try. But the quality of support is what will make them loyal.
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