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Rackshack is in fact a horrible choice unless you know exactly what you're getting yourself into. I have pulled our 10 meg pipe there and moved it to Webair, but I'd take just about anybody over Rackshack.
If you trace TO rackshack you might see some sort of neat BGP system. Try tracing OUT of rackshack. Cogent. Score one for Lensman. Why do they do this? Simple. IT FOOLED YOU! You thought they were selling you real bandwidth, but as soon as you buy into their system, THAT's when you find out you've been had. Maybe if you're really lucky you can hit their Williams or Time Warner backbone. Have fun!
Anyone who is claiming 100% uptime in the past year with rackshack is mistaken. About a year ago as I recall they had a fiber cut in their backyard and 100% of their connectivity went dead. From what I was told, this outage affected everybody. This lasted for hours. So if you're claiming 100% uptime, you're wrong.
Their support is pathetic. Even if you admin your own boxes you still are a victim of their support. They once blocked us out of our own boxes while we were doing a mirroring backup and refused to let us back in until the day crew came in. Try speaking to an actual support rep there instead of the monkey that answers the phone to tell you to open a ticket. You will not be able to get anyone that knows anything.
We even had SIX DAYS STRAIGHT of downtime. They don't care and they don't issue credits.
Read the terms and conditions there - 30 day cancel policy, 150 dollar fee if you complain to your credit card company, plus they threaten to sue you in Texas if you chargeback.
To sum up, if you don't want to be in business, go with rackshack. If you do want to be in business, go to a real provider.
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