Quote:
Originally posted by VirtuMike
Rackshack is in fact a horrible choice unless you know exactly what you're getting yourself into. I have pulled our 10 meg pipe there and moved it to Webair, but I'd take just about anybody over Rackshack.
If you trace TO rackshack you might see some sort of neat BGP system. Try tracing OUT of rackshack. Cogent. Score one for Lensman. Why do they do this? Simple. IT FOOLED YOU! You thought they were selling you real bandwidth, but as soon as you buy into their system, THAT's when you find out you've been had. Maybe if you're really lucky you can hit their Williams or Time Warner backbone. Have fun!
Anyone who is claiming 100% uptime in the past year with rackshack is mistaken. About a year ago as I recall they had a fiber cut in their backyard and 100% of their connectivity went dead. From what I was told, this outage affected everybody. This lasted for hours. So if you're claiming 100% uptime, you're wrong.
Their support is pathetic. Even if you admin your own boxes you still are a victim of their support. They once blocked us out of our own boxes while we were doing a mirroring backup and refused to let us back in until the day crew came in. Try speaking to an actual support rep there instead of the monkey that answers the phone to tell you to open a ticket. You will not be able to get anyone that knows anything.
We even had SIX DAYS STRAIGHT of downtime. They don't care and they don't issue credits.
Read the terms and conditions there - 30 day cancel policy, 150 dollar fee if you complain to your credit card company, plus they threaten to sue you in Texas if you chargeback.
To sum up, if you don't want to be in business, go with rackshack. If you do want to be in business, go to a real provider.
|
1) My servers has not been affected by the downtime you talk about that is for sure, i would have heard about a downtime for "hours"
2) I just did 5 traces FROM the server - and i didnt see ANY cogent in there. Here is a few of them:
- traceroute to gofuckyourself.com (66.60.187.228), 30 hops max, 38 byte packets
1 207.44.248.1 (207.44.248.1) 0.409 ms 0.282 ms 0.358 ms
2 207.218.245.30 (207.218.245.30) 0.356 ms 0.344 ms 0.357 ms
3 ge-1-0-0.r00.hstntx01.us.bb.verio.net (129.250.10.145) 1.106 ms 1.080 ms 1.108 ms
4 p16-1-1-1.r21.dllstx01.us.bb.verio.net (129.250.5.4) 5.853 ms 6.018 ms 5.982 ms
5 sl-st20-dal-14-2-1620xT1.sprintlink.net (144.232.8.121) 6.859 ms 6.703 ms 6.855 ms
6 sl-bb26-fw-5-1.sprintlink.net (144.232.20.147) 200.976 ms 180.724 ms 8.848 ms
7 sl-bb23-ana-11-2.sprintlink.net (144.232.8.77) 35.342 ms 35.308 ms 35.306 ms
traceroute to google.com (216.239.53.100), 30 hops max, 38 byte packets
1 207.44.248.1 (207.44.248.1) 0.450 ms 0.339 ms 0.290 ms
2 207.218.245.30 (207.218.245.30) 0.440 ms 0.356 ms 0.444 ms
3 ge-0-2-0.r02.hstntx01.us.bb.verio.net (129.250.10.141) 1.212 ms 1.135 ms 1.210 ms
4 p16-0-1-2.r20.dllstx01.us.bb.verio.net (129.250.4.24) 5.970 ms 5.967 ms 5.977 ms
5 p16-1-1-3.r20.plalca01.us.bb.verio.net (129.250.4.105) 44.531 ms 44.479 ms 44.524 ms
6 p64-0-0-0.r20.snjsca04.us.bb.verio.net (129.250.2.71) 45.144 ms 44.969 ms 44.831 ms
7 ge-1-1.a01.snjsca04.us.ra.verio.net (129.250.31.82) 44.981 ms 44.957 ms 44.975 ms
traceroute to yahoo.com (66.218.71.198), 30 hops max, 38 byte packets
1 207.44.248.1 (207.44.248.1) 0.405 ms 0.289 ms 0.361 ms
2 207.218.245.30 (207.218.245.30) 0.352 ms 0.403 ms 0.362 ms
3 ge-0-2-0.r02.hstntx01.us.bb.verio.net (129.250.10.141) 1.238 ms 1.052 ms 1.107 ms
4 p16-0-1-2.r20.dllstx01.us.bb.verio.net (129.250.4.24) 5.984 ms 5.998 ms 5.979 ms
5 p16-0-0-0.r01.dllstx01.us.bb.verio.net (129.250.3.21) 5.985 ms 6.044 ms 5.980 ms
6 pos1-1.core2.Dallas1.Level3.net (209.245.240.189) 6.111 ms 6.146 ms pos1-2.core2.Dallas1.Level3.net (64.158.168.77) 6.116 ms
3) Yes, the support and refund policy isnt as good as many of the more expensive hosts out there. I have always found that rackspace's "fanatic support" is the best one out there, but yes, the price is 3x of rackshack.
4) And yes, you need to be able to admin your servers - otherwise Rackshack is not the place for you.
I use 3 sometimes 4 different hosts for my dedicated servers, and have done so for years. Rackshack is not the cheapest one of them - but their network/uptime is very acceptable, and has been improving to become very good the last 6 months.
I am not saying they are the PERFECT host, but its a very very good network, I pay 259/mo for for a Dual XEON with 2 73gb scsi disks and 1200gb of bandwidth, and I havent had any issues.
