Quote:
Originally Posted by JA$ON
Im all for cutomers getting what they want, BUT.....
The only TRUE, HONEST product out of all of these would be a Paysite, with NO Trials and No cross sells. Thats about as straight up as it gets.
I love how people come down on Dating because the girls aren't real, but they will promote a $1 trial pay site with a cross sell or two, LOL. Lets be honest. The point of a trial is NOT to let the user test the site to see if they enjoy it and would like to then pay (Im sure some small sites take that approach, but 99% do not).....its to get them in the door for as little as possible, then PRAY they forget and don't cancel.
If a pay site really wasn't trying to trick the user, wouldn't it be the right thing to send an email saying, "Your trial is up in 24 hours, If you don't cancel you will be charged" Or better yet, why not do a FREE trial WITHOUT a negative option???? Give them a 3 day free trial and if they like it, let them pay, if not, access is shut off?
Anyone doing anything other than straight up monthly billing with no crosses is playing in the gray area and being a bit shady. Just the way it is
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That is true. Pre-checked cross sells is not a nice business practice, porn paysites have their own shady practices too. The worst are the ones that will have 2-3 pre-checked cross sales to shit sites with old leased content, but fortunately that is rare. There are really lots of honest pay sites, but it's hard for them out there.
As for trials, I think they're acceptable if they can be easily canceled up until the last minute before the rebill.
There's one more reason for trials though, and it is legally collecting valuable emails, and then legally selling them things. Sites have tried the free trial thing in the past but it didn't catch on, so I think it's not that easy to to make money on those freeloaders. I think it might be doable though - you could start by limiting free trials to tier 1 countries. And only giving them a small part of the member area, making the emails not too expensive to obtain.