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Is having an 'FAQ' on a non-technical site an outdated concept?
While I understand the need on a tech orientated site (Hosting for example) is there still a place for it on other sites?
My thinking is that in 2015, if you need a faq section, then the product or service you are offering is too complicated and should be simplified.
The onus (IMHO) is on the site owner to make things as simple and easy to understand as possible - Thus lowering barriers to purchase. Not to need to provide a huge list of answers to things that should be straight forward.
Your Thoughts?
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