Quote:
Originally Posted by Barry-xlovecam
Call them or email them to cancel the duplicate contract.
Make an account on some domain legal@domain and cc: the emails to get their attention. Allow them to resolve it first. Then if they don't -- you make a dispute claim with your card's issuer for the entire amount -- they will chargeback the transaction.
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I finally got it resolved (I hope). They sent me an email verification stating that I cancelled my account and the billing was in error. I won't know until the money goes back onto my card, but that's enough ammunition to win a chargeback. They're still a shitty company.