Quote:
Originally Posted by RuthB
Hi there,
I have been in touch with your accounting department about your two missing wires. I emailed you yesterday and twice already today. Please check with your accounting team again to confirm that you are NOT in fact missing $20,000 USD.
Neither wire has arrived yet, and today I asked your accounting team to check with your bank to see if they were returned to you.
If you weren't aware, there was a problem with the receipt of one of your wires due to your company sending from a PO Box. We corrected that situation with your accounting team, and they sent a new wire.
Due to the fact your payouts were overdue, we credited the funds from one of the pending wires to your Paxum account before we received the wire. In fact we still haven't received that wire, and your Paxum payouts did go out.
Saying that you assume we are going under when we have been in contact with you, and we have even advanced you $10,000 USD from our own pocket, is rather unfair and dramatic.
If you believe the wires are in a black hole, we highly recommend that you RECALL the wires through your bank.
Thanks
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My apologies. I do confirm that we were credited for the first wire, though my acct. dept. tells me that several email inquires into the second wire have been unanswered.
I will ask them to check again in light of your post.
By "Black Hole" I mean that the money is gone from our account since Thursday and does not appear to be anywhere. If you are in touch with our accounting dept. then I'm sure you've advised them to recall the wires.
FYI, we have not changed our transfer process in the many years we have worked with Paxum, so it is strange that our transfers are suddenly not arriving - as millions of dollars have arrived previously using the same process. But nonetheless, I appreciate your efforts to help resolve the missing funds.