Quote:
Originally Posted by georgeyw
Then why didn't they beta test before implementing? Better yet, why change it? The old system worked far far far better than this.
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The big mistake they made was to keep hinting at changing it - thinking that if no-one objects, then its fine to go ahead. I saw the hints and I cringed every time I saw them but at the end of the day it's really easy to communicate with customers.
NameCheap is still superb in so many respects but all they had to do was "ask" to know that the biggest draw of Namecheap was that yellow platform which is everyone loved because it was so easy to use.