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Originally Posted by Vendot
The big mistake they made was to keep hinting at changing it - thinking that if no-one objects, then its fine to go ahead. I saw the hints and I cringed every time I saw them but at the end of the day it's really easy to communicate with customers.
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After the way the front end was implemented, I thought they may have actually listened and I guess since it took so long to implement, I guess I was hoping they just were not going to do it.
I have to say, why on earth is it ok to implement a system that just does not work and then say *we're sorry for the inconvenience, it will get better in the next few weeks*.
Well fellas, we need to use this right now!
Quote:
Originally Posted by Vendot
NameCheap is still superb in so many respects but all they had to do was "ask" to know that the biggest draw of Namecheap was that yellow platform which is everyone loved because it was so easy to use.
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I agree, for one the live chat is excellent, always get my questions answered quickly with little fuss. The only problem is they will never ever ever listen to a single damn thing we say when it comes to how we want to interact with their website.