Quote:
Originally Posted by NETbilling
Hi,
I am hit sure how r why you did no get your issue resolved but I am happy to help. I never received any correspondence directly from you that I know of and I typically check and reply to my email at least 20 times a day or more. I also have no voicemail from you.
We have a great support department and reply to tickets in the order received. We also have staff in 24/7 for emergency support and several techs on during the day.
Please let me know what your issue is, and I will be happy to help.
Mitchf at NETbilling,com or phone me at 661-252-2456.
Thanks, Mitch
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Thanks for the reply. I will reach out early next week.
Just my 2c here ... your reply about your support is very far from actual reality of what happens so there's a few potential scenarios
1. You know the reality and just saving face in public
2. You don't know the reality
Eitherway sucks to let a solid business get a bad reputation for lame support....